Shipping policy

Thank you for choosing Power Curve Cycles for your e-moto needs. We are committed to providing you with top-quality products and a seamless shopping experience. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

1. Order Processing:

• All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment verification.
• Please ensure that your shipping information is accurate to avoid delays in processing your order.

1. Shipping Methods:

• We offer various shipping options to meet your needs, including standard, expedited, and express shipping.
• Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process.

1. Shipping Locations:

• Power Curve Cycles currently ships to addresses within the continental United States.
• For orders outside of the continental US, please contact us at info@powercurvecycles.com

1. Estimated Delivery Times:

• Estimated delivery times depend on the shipping method selected during checkout and the destination.

1. Tracking Information:

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your order by visiting the carrier's website and entering the provided tracking number.

1. Delays and Issues:

• Power Curve Cycles is not responsible for delays caused by adverse weather conditions, customs processes, or other unforeseen circumstances.
• In the event of a delay, our customer support team will make every effort to keep you informed and address any concerns.

1. Missing or Lost Packages:

• If your package is missing or lost in transit, please contact our customer support team within 5 days of the expected delivery date. We will initiate an investigation and work towards resolving the issue.

1. Shipping Costs and Fees:

• Shipping costs are non-refundable, except in cases where the error is on our part.
• Customers are responsible for any additional shipping fees incurred due to incorrect or incomplete address information provided during the checkout process.

1. Changes to Shipping Policy:

• Power Curve Cycles reserves the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@powercurvecycles.com